Reservation Policies

RESERVATION POLICIES

Terms and Conditions

This website is property of PERU ULTIMATE EXPEDITION, with legal headquarters in Arequipa, Peru.

ACCEPTANCE AND UNDERSTANDING

We thank you for your interest in contracting services with PERU ULTIMATE EXPEDITION, it is very important for us that you carefully read our policies and terms when making a reservation.

PERU ULTIMATE EXPEDITION is committed to offering a personalized service, according to your needs and interests, therefore, the preparation of your trip programming involves a correct description of each itinerary, an order of the services selected and chosen according to your needs. Needs in order to please you according to your requirements.

RESERVATIONS and PAYMENTS

You should not confirm any reservation through our site and/or contract a service unless you understand and agree to the following terms and conditions.

Once we have received your payment we will understand that you have read and understood the terms and conditions that apply about such payments

If you have any questions, please contact us before making any payment and/or confirmation.

Reservations and confirmations for any of our services must be made via email.

All reservation requests will be responded to according to demand within 36 hours of receipt. After receiving the reservation request, it will be processed and a notification of receipt will be sent to the client.

All reservations must be processed in advance of the client's arrival.

You can make your payments through PayPal, it is one of the safest and easiest way to pay online. All you need is an email address to make your payments online using a debit card, credit card, bank account or PayPal balance by registering on their website www.paypal.com

You can also pay through Western Union. Check details
https://www.peruultimateexpedition.com/en/p/western-union

Another option is to make your payments through a bank transfer (Expenses for bank transfers will be assumed by the client). Send us an email to give you the banking details.

For any reservation, PERU ULTIMATE EXPEDITION checks availability with the suppliers. Once availability is obtained, confirmations are sent, which will be sent via email within 36 hours.

Reservations will be subject to availability at the time your request is processed and cannot be guaranteed until full payment has been received.

The published prices are in United States dollars (USD) and must be paid in this currency. (Damaged, stained or torn bills will not be accepted)
the banks do not accept them or they simply have a minimum value in the market, take precautions.

The prices of the (excursions / tours or vacation packages) are per person and include the services indicated in the description.

In the case of (excursions, tours or vacation packages) with a duration of more than one day, accommodation is included, but if there is a problem regarding availability, changes will be made to the chosen hotels, the hotel(s) must be replaced for one with a similar category and such change will be communicated in advance to our clients.

CANCELLATION POLICIES AND OTHER CONDITIONS

All reservations and cancellations must be received in advance by email.

There will be no refund for services not voluntarily used.

If cancellations are made on the same day of the tour or service purchased, the right to reschedule is lost.

Cancellations made for any reason of force majeure.

Medical situations or illness in a period of less than 22 days must be supported by a Medical Certificate. In these special cases and medically endorsed, the client will be granted a refund of the money or a credit note in full or failing that for the amount of the payment. Any penalty or rate adjustment that the Hotel or other tour operator charges to PERU ULTIMATE EXPEDITION could be reduced to this amount since to guarantee the excursion PERU ULTIMATE EXPEDITION makes payments in advance to its different suppliers, otherwise it will be sent to you. An official letter from PERU ULTIMATE EXPEDITION so that you can complete the procedures for your corresponding travel insurance.

TRAVEL INSURANCE / ACCIDENT INSURANCE

PERU ULTIMATE EXPEDITION does not provide or include accident or travel insurance policies in any of its excursions / tours or vacation packages cost. We can provide you with logistical support and assistance. Subscription to repatriation and health insurance by the passenger is mandatory. We recommend purchasing travel insurance from your country, in case you do not want to subscribe to any type of travel insurance. You must warn us and inform us so that we can sign a release of liability.

RESPONSIBILITY

This website is the property of PERU ULTIMATE EXPEDITION, who will make all the necessary efforts at its disposal for the proper management and organization of reservations for programs, tours and other services offered therein. The images shown on the site are included for illustrative purposes only and may not coincide, in all cases, with the places included in the programs.

When visiting wild areas, national parks or other places of adventure in nature, it is assumed that the passenger is in good physical condition or has made the necessary provisions for its development. The client personally assumes the inherent risks and dangers that may occur. It also assumes the economic consequences for medical services that may be incurred in the event of an accident, eventuality or fatality.

PERU ULTIMATE EXPEDITION will not be responsible for the consequences of any improper or negligent act, omissions, or for the failure of one or more of the services managed by its suppliers, such as transportation, hotels, or any other activity and/or service that is not directly owned by PERU ULTIMATE EXPEDITION or is not directly controlled by PERU ULTIMATE EXPEDITION.

PERU ULTIMATE EXPEDITION will not be responsible in any way for any loss, injury, death or damage to people and/or property originated or caused directly or indirectly by accidents related to climatic causes, earthquakes, tidal waves, fires, breakdowns in machinery or equipment, acts of government or other authorities, declared or undeclared wars, strikes, riots, robberies, epidemics, quarantines, medical or customs regulations, terrorist activities or any other action, omission, or conditions beyond our control. Being able to make reasonable changes to the itinerary when considered convenient for the comfort and well-being of the passengers.

PERU ULTIMATE EXPEDITION nor its associates will be responsible for any additional expenses or charges caused by the responsibility and/or negligence of the clients/passengers who contract the services offered, nor as a consequence of the aforementioned causes.

PERU ULTIMATE EXPEDITION will not be responsible for any loss, injuries, death or damage to people and/or property, nor for accidents that may occur when using any of the services provided by PERU ULTIMATE EXPEDITION and/or its suppliers.

PERU ULTIMATE EXPEDITION assumes no responsibility with respect to the provision of medical care. If you or your clients have medical problems, we recommend that you have a medical certificate completed by the traveler and their doctor.

The client will be solely responsible for selecting a trip based on his or her ability and experience and for bringing the appropriate personal equipment, without jeopardizing his or her safety and the safety of the group. Above all, mountaineers, cyclists, walkers, climbers or any other type of profile, where the activity to which they apply demands physical activity, our staff and our guides are ready to advise you and answer your questions before and during the expeditions.

ADMINISTRATIVE DOCUMENTS

PERU ULTIMATE EXPEDITION is not responsible if a participant obtains or presents his/her documents in order too late. The expenses incurred will be borne by the client. Any trip interrupted due to the absence of a participant or for any other similar reason will not give rise to a refund.

RISKS

If the client has health problems, physical limitations of any kind or a specific dietary regimen, it is essential to let PERU ULTIMATE EXPEDITION know at the time of booking.

Each participant is aware that in view of the nature of the trips and services we organize, there is a certain risk due to the distance from medical places, the state of the slopes, geography, type of activity, etc. Each participant must assume this risk being aware of the causes and will recognize that the agency will not have any responsibility for possible accidents and will not be able to claim against PERU ULTIMATE EXPEDITION or our tour guides, or our different service providers.

In order to maintain the safety of the group and if circumstances warrant: “climatic reasons, natural disasters, unforeseen or political events” PERU ULTIMATE EXPEDITION reserves the right, directly or through our intermediaries or our borrowers, to modify transportation, accommodation , or itinerary, also the dates and times of departure, without the participants being able to claim any compensation.

Each participant must comply with the rules of caution and follow the advice given by the guide or local borrowers. PERU ULTIMATE EXPEDITION is not responsible for accidents that result from individual recklessness of a member of the group.

PERU ULTIMATE EXPEDITION reserves the right to break the agreed contract and to expel at any time a person whose participation is considered dangerous or immoral for the group. No compensation will be given to you.

LUGGAGE

Luggage is the total responsibility of the client, regardless of commercial or any other value, PERU ULTIMATE EXPEDITION is not responsible for loss of luggage or valuables. Each participant will be responsible for their luggage during the entire trip.

AIR TRANSPORT

If your trip is modified due to a disturbance in air traffic, weather or others, PERU ULTIMATE EXPEDITION will not be responsible. The resulting expenses and respective procedures will be assumed by the passenger.

HOTELS

If you have complaints regarding the hotel you are staying at or the service you are receiving, please notify the hotel manager and then please let our reservations department know immediately. We will resolve and deal with your complaint immediately. Complaints after enjoying the service will not be accepted.

The categories of our hotels indicated within our circuits are categorized and defined by the local authorities of the country, according to the institutions' own criteria and which could not correspond to European standards or categories.

INDEPENDENT HIRING

Any contract or arrangement that clients/passengers initiate independently are at their sole responsibility and expense. PERU ULTIMATE EXPEDITION will not assume any responsibility or reimbursement regarding these contracts.

RATES

Our rates have been established according to current economic conditions, these may be modified due to the increase in the price of local air transportation and the currency exchange rate.

REGISTRATIONS

The simple fact of registering to participate in any trip under these general conditions implies that nothing should be understood or imagined as included if it is not described in the programs.

SPECIAL NEEDS

PERU ULTIMATE EXPEDITION undertakes to make every effort within its power to fulfill any special requirements (special diets, people with special needs, etc.) and inform the suppliers of your request at the time of making your reservation. It is important that you communicate these special requirements to us in detail and as far in advance as possible.

FORCE MAJEURE

In the case of events beyond our control that disturb the normal situation of the country (political and social problems, earthquakes, strikes), PERU ULTIMATE EXPEDITION will reserve the right to cancel and modify the content of the trip. In case of cancellation, the part of the payment corresponding to the prepayment of the services already reserved would be withheld.

LIMITATIONS ON PERSONAL AND COMMERCIAL USE

This site can only be used to make authentic reservations or purchases and cannot be used for purposes other than those described here. No type of speculative, false or fraudulent reservations will be made. You as a user assume that you are of legal age to use the site and to accept the legal and economic obligations that this entails. You agree that you are aware of all responsibilities arising from the use of this Travel Agency's website, whether caused by you or by third parties operating under your password. The information, programming codes, products and other services published on this web portal may contain typographical errors and inaccuracies. This travel agency and collaborators will periodically make changes to update the information. As a condition of your use of this site, you warrant that you will not engage in any activity on this site that is illegal or prohibited under the terms, conditions and requirements established above.

PENALTIES FOR EARLY CANCELLATIONS

These are the conditions for cancellations for the tourist services we offer

There is no penalty if cancellations are made more than 22 days prior to the clients' arrival day.

For cancellations after this period, the following penalties apply:

• 70% will be refunded, 22 to 12 days before the clients' arrival.

• 50% will be refunded, from 11 to 9 days before the clients' arrival.

• 20% will be refunded 8 to 5 days before the clients' arrival.

• No refund will be made from 04 to 0 days before the clients' arrival.

After this term there will be no refund.

If there is any service that must be prepaid and the reservation is canceled after it, its refund will depend on the policies of the hotel or tour operator.

Please take note of these instructions to avoid mishaps.

PRIVACY POLICY

PERU ULTIMATE EXPEDITION will not reveal the Personal Information of its clients to third parties. All information received from clients will be used only to guarantee the reservations contracted with us.

If you have additional questions, please contact us at operationes@peruultimateexpedition.com we will very kindly help you.